It has been said that in telecommunications, information technology doesn't merely support the product -- it is the product.

Driven by cost containment and customer service improvements, telecommunication service providers need solutions to manage data more efficiently, streamline operations and integrate business processes. Moreover, these solutions need to be integrated with discrete legacy systems that are mission-critical. Whether it�s billing, provisioning network support, or other operational business systems, Paragon can help. Paragon will help identify new opportunities, pinpoint obstacles and establish benchmarks. Your Paragon Telecommunications Team will then recommend a prioritized action plan for your custom telecommunications solution and help you tie in the appropriate business support and operational support systems. Paragon will help you maximize the potential of customer insight, operational analysis, business process changes, and customer profitability opportunities in a radically changing marketplace. Paragon�s in depth experience in the Telecommunications industry is manifested in the following solutions:

• Executive Dashboards / Business Intelligence as part of Paragon�s Unified Reporting� Solution
• Legacy Systems Transformation and Enterprise Architecture
• Data Warehousing / Data Management
• Enterprise Portal Solutions
• Dual Shore IT Maintenance and Outsourcing

Executive Dashboards / Business Intelligence as part of Paragon�s Unified Reporting� Solution

The pace of business today requires real time or near real time access to data and metrics related to business performance and operational effectiveness � KPIs. Measuring and managing KPIs, while not a new concept, have become increasingly challenging as the volume of data and content grows, disparate systems remain siloed and the complexity of potential response scenarios increases.

Paragon�s Data Management solutions arm clients with the ability to track and react to business critical events and performance indicator thresholds in a way that previously has been unattainable. Paragon�s framework approach to business intelligence organizes the myriad of components that represent an enterprise infrastructure for data collection, extraction, analytics and reporting. These components include a data warehouse, data marts, content repositories, operational systems and various tools and processes that capture, integrate and transform data into information for business user consumption. Paragon�s approach to implementing the frame work enables clients to deploy modular components of a complex BI requirement while considering the enterprise-wide impact of a particular BI strategy. This holistic approach competitively positions clients who want to evolve from an environment of data silos to an integrated BI infrastructure that enables cross-functional expansion.

Paragon�s experience in BI and unstructured content has led to our Unified Reporting TM Solutions, which equip clients with a tightly integrated reporting framework, performance management dashboards, and extended analytical capabilities that empower real-time decision making. In doing so, they optimize the use of past or ongoing IT investments such as customer relationship management (CRM), content management/portal, data warehousing and the business processes support by this data.

Our Business Intelligence and Unified Reporting services include strategic planning and change management, KPI strategy map development, tools/technology assessment, data assessment and validation, and information delivery. Additionally, our Paragon Telecommunications solutions teams can help with industry benchmarks such as local number portability and 271 compliance.

Paragon�s Telecommunications Solutions team has the deep industry knowledge to solve the data taxonomy anomalies that are often the biggest roadblock in creating truly useful information. Paragon has expertise in the full project lifecycle, and continually refines a set of best practices for traditional data management initiatives (e.g., ETL optimizations, operational data stores, and data warehouses/marts) as well as cutting edge enterprise reporting projects.

Legacy Systems Transformation and Enterprise Architecture

Many of today�s communications companies are faced with the challenge of multiple platforms and 35-year-old mission critical systems supporting an industry with accelerating IT demands and neither the budget nor the patience to tolerate a �clean slate� replacement approach. Whether these disparate operational support systems are the result of mergers and acquisitions or changing business plans over the past tumultuous few decades in telecom, the prognosis is the same; the winners will be the companies that can strike the balance in their IT strategy by taking advantage of the latest technology and harnessing the power of the old and the new. Paragon�s Telecommunications Solutions team has extensive experience in systems architecture and application design backed by in-depth telecommunications industry experience to drive solutions to optimize the embedded base of business rules and application processes with the latest in services based architecture and distributed computing.

Data Warehousing / Data Management

Data and its reliability are the backbone of information technology. We, at Paragon understand the complexities of vast data stores and the unique attributes of the telecommunications industry. Having multiple sources of the same data creates unnecessary redundancies that erode data quality and data warehouse performance. Paragon helps clients architect solutions that consolidate and integrate disparate data sources. Whether for a data warehouse, data consolidation or conversion, Paragon has best practices and methodologies to guide our clients through the process of data selection, extraction, transformation, integration, assurance and preparation.

Paragon has deep experience and proven methodologies in managing large data migrations and conversions from highly disparate and conflicting data stores.

Our range of services includes assessment and strategy roadmap, IT environment readiness assessments, detailed system design, tool selection and implementation, data migration, data conversion, data quality assessments, data warehouse/datamart design and delivery.

Enterprise Portal Solutions

As competition increases and industry convergence continues, telecommunications firms are challenged with business issues associated with the diversity of the service portfolio, complexity of distribution models, and acquisition and retention of profitable customer relationships.

Paragon offers Enterprise Portal Solutions to present a unified customer view, enable sales force automation and customer service by linking disparate legacy environments. Our Telecommunications Solutions team will work collaboratively with sales, marketing, customer care and other business areas to deploy customized solutions. Paragon�s enterprise solutions result in the channel management, data management, document management and business process management to meet the needs of your customers and suppliers.

Our consultants have expertise in the best-of-breed portal and vendors to enable your vision and establish integrated, real-time enterprise capabilities.

Dual Shore Information Technology Maintenance and Outsourcing

Telecommuncation firms need the next generation of IT development and maintenance. The traditional offshore development model has fallen short for companies that don�t want to sacrifice quality for cost. For some of our clients, Paragon�s dual shore delivery model is the answer.

Paragon enforces a disciplined approach to software development which is critical to create successful business and technology solutions on time, in scope, and within budget. Paragon's team of PMI certified project managers help you best align business objectives with your projects and recommend optimized software development methodologies to maximize the effect of your investment and at the same time ensure a faster ROI. We have incorporated this discipline in our dual shore delivery model for work done domestically and overseas in our Bangalore, India facility.

Paragon's Software Quality Assurance (SQA) team gets involved in the development life cycle as early as the project proposal stages. The SQA team has developed focused and comprehensive quality control checklists, which ensures that every solution delivered by Paragon measures up to the highest possible international standards.

In addition to assisting you choose the right technology, Paragon's strength lies in helping you achieve true business success by maximizing the effectiveness of the technologies selected.