Achieving 'Trusted Advisor' Recognition

The opportunity: Market research has shown that up to 75% of the HNW marketplace is willing to consolidate their relationship to a single financial institution that can bring together a team of specialists to address their full wealth management needs.

The challenge: HNW and UHNW customer expectations are rising. To achieve �trusted advisor� recognition, customers are looking for proactive, comprehensive advice which addresses a full range of value added services � including:

• Cash flow and liquidity management
• Investment management
• Tax management
• Trust and estate planning
• Small business needs
• Risk management

Our solution for Achieving �Trusted Advisor� Recognition can address a full range of business consulting and solutions integration needs, including:

• Defining the target operating model design for delivering integrated wealth management services. This includes:
  • Services offering definition
  • Identification of potential third party advisory services partners/alliances
  • Relationship management model, including redefined roles, skill sets, and incentives for relationship managers/advisors, and specialists
  • Defining the appropriate mix of high-touch and technology-enabled client interactions to deliver proactive advice
• Advisor workstation requirements definition and design to improve advisor productivity in delivering integrated wealth planning services
• Wealth planning tools vendor evaluation and integration
• Solutions for providing internal and external account aggregation across assets and liabilities
• Solutions for consolidated reporting via statements and client portals
• Intelligent agent alerts which enable closer advisor/customer interaction