Overview

Paragon's Relationship Management Service Line delivers a rapid path to garnering ROI from managing key stakeholder relationships.

In today's business, everyone is a customer: Employees, trading partners, clients and shareholders all have demands that need to be met. But how does a firm distinguish the most urgent issues that can impact the bottom-line from demands that have little return on investment? Paragon's Relationship Management experience helps firms identify, prioritize and implement the initiatives that will get the nod from senior management because they drive profitability.

Paragon's capabilities span the spectrum of Relationship Management from Operational components such campaign management, to collaborative commerce, such as partner relationship management and business-to-employee portals. Our services help address needs in:

• Strategy - Through an in-depth assessment of your business, organization and technology needs, Paragon will work with you to articulate your vision, and a multi-phased RM strategy plan. Paragon will enable you to expand your customer relationships, improve customer retention, identify and mitigate risks and make it possible for you to quickly show ROI on your existing investments. By creating a strategy that is tailor made to fit your company's vision and goals.
• Sales - Paragon can increase the effectiveness of a company's sales force by automating the sales process and making customer, product and other critical information available to the sales force any time, anywhere. We can help you create a vision and strategy for providing integrated field sales, telesales, and partner sales functionality across all sales channels: web, fax, phone, email - both online and wireless. With Paragon, you can automate your selling operations and complete the picture with collaborative solutions that make closed loop selling a reality with partners.
• Service - Paragon can help companies understand the true value of servicing customers across all channels. Through an in depth diagnostic, we can help architect a high performance solution that will align customer service levels with customer spending behaviors and will best leverage your customer intelligence. Our proven methodology will ensure a solution that supports your company's vision and goals.
• Customer Insight - Paragon can assist your marketing, sales, and service teams build a 360� view of your customers to ensure that your best customers receive your best service. Through a variety of different solutions, your company will have the customer intimacy needed to allocate sales resources, target promotional spending, and focus customer service energy to better leverage its relationship capital. By combining analytical capabilities and deep customer insight, Paragon can help your company better segment their customer's for tiered customer service and more profitable cross-selling and/or up-selling efforts. You will be empowered to efficiently use customer data to match resources to customer needs in an optimal manner.